Contact us

Contact Us — Famdesc Shop

For general questions, support or claims, please use the contact form on this page or write to shop@famdesc.com.
Important: WhatsApp is available only for fast coordination of Combos to Cuba (delivery details, address confirmation, orders).

Contact methods

Official contact (all topics):
Use the contact form on this page or email: shop@famdesc.com

WhatsApp (ONLY for Combos to Cuba):
Message us on WhatsApp +53 5 468 9830

Support hours

Mon–Fri: 09:00–18:00 CET
Response time: within 24 business hours (email/form). WhatsApp replies during support hours; off-hours: automatic reply will provide next steps.

WhatsApp — How to order a Combo

WhatsApp is for fast coordination only — please do not send sensitive payment data. When you message us, please include:

  • Recipient name
  • Complete delivery address in Cuba (province, municipality, street and references)
  • Combo name & quantity
  • Your country and a contact phone number

Template you can paste:

Hello, I want to order a Combo:
- Recipient:
- Full address in Cuba (province / municipality / street / references):
- Combo & qty:
- My name and country:
- My phone:

Note: For official records, refunds or formal claims, please use the contact form or email shop@famdesc.com.

Contact form

Use the contact form below to send requests, attach order numbers and images for support. We recommend including:

  • Order number (if any)
  • Country
  • Clear description of the request

By submitting the form or messaging us you agree that Famdesc may process your contact information to respond to your request according to our Privacy Policy.