FAQs
Frequently Asked Questions
1. Where do you ship?
We ship curated products via international dropshipping (e.g., to Germany). Family combos are delivered locally in Cuba through our distribution partners.
2. How long will my order take?
- Standard international shipping: 15–45 business days
- Express international shipping: 7–15 business days
- Local delivery in Cuba: 1–3 business days
3. What payment methods do you accept?
We accept secure payments via PayPal and other major gateways depending on your region.
4. Can I track my order?
Yes—most international shipments include tracking numbers. Family combos delivered in Cuba are tracked and managed by our local team.
5. What's your return & refund policy?
See our Return & Refund Policy page for details. Dropshipped items follow a 14-day return window; local combos are non-returnable, but we’ll help with compensation if there is a defect.
6. How do I send a combo to Cuba?
Choose any available shipping country in the checkout (PayPal-supported), and in the shipping address enter your family’s destination in Cuba—the delivery will be handled locally.
7. Why do prices look different depending on location?
We use Shopify Markets to show you local currency and prices. Some regions have fixed prices to reflect our goal of fairness and consistency.
8. Is my personal data safe?
Absolutely. We adhere to strict privacy and security standards—your data stays yours, and your family memories remain private.
9. Why trust Famdesc Shop?
We’re a family-first brand with transparent policies, local distribution in Cuba, and a mission to bring support and connection—not just commerce.
10. Who is behind Famdesc Shop?
Famdesc Shop is the marketplace arm of Famdesc, a social platform focused on family connections. We're building a values-driven online space where memories, trust, and real services come together.